Remember the Business Process Reengineering (BPR) management and technology wave that aimed to transform large organizations? It started in the early 1990's and thrived for about ten years, through ...

Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, ...

Lending has been through some difficult times recently, especially in the mortgage arena where the lending process was broken and a good deal of the effort was on “fixing” or mending the guardrails ...

Adaptive case management (ACM), also known as dynamic case management, is getting a lot of interest lately, especially from the business process management (BPM) community. BPM vendors were the first ...

Sponsored by the Workflow Management Coalition (WfMC), these awards recognize distinguished projects within the purview of Adaptive Case Management (ACM). Winning projects stand out by achieving ...

Adaptive management involves making decisions about how to use resources based on data that are often incomplete or uncertain. Adaptive management focuses on learning from previously performed ...

"Workforce optimization (WFO), a proven solution for containing costs and improving service in contact centers, has been extended to incorporate the complexities and unique requirements of managing ...

ABSTRACT. The Systems Approach Framework is a methodological framework designed to enhance the efficacy of human decision-making processes within social-ecological systems with regard to ...